id: NDA3NDM3IDEyMQ

reference: 407437

documentId: 10527072

connectionPointId: 121

lastModificationDate: 1547738580664

Functietitel: Technical Support Representative- Danish

Functieomschrijving:
Company
Our client is a European Contact Centre in the Eindhoven area.

The job
For this new project we are looking to expand our team with a Danish Technical Support Representative.

After the communication- and product training, the TS Representative will be working in a small international team. You are an open minded person with a friendly attitude who will create a nice working environment for himself and his coworkers.
You take ownership of you job and will handle each customer fast, friendly and respectfully, helping them in the best way possible. You bring a smile to the customer's face and thus show your added value to the company.

Job summary
Assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience

Main tasks
-    Answering inbound contacts (phone, email, web chat) from customers
-    Troubleshooting, diagnosing and resolving any product related questions or problems
-    RMA handling
-    Logging customer details, documenting the problem and escalating whenever necessary
-    Ensuring customer satisfaction in all customer contacts

Requirements
-    good troubleshooting skills which enable candidate to identify the customer's problem in a quick and professional manner
-    good written and verbal communication skills and can level with the customer
-    excellent customer service skills
-    good typing skills and able to multitask
-    besides a (near) fluent command of the required language at least a near fluent command of English (both verbal and in writing)
-    contact center working experience
-    able to work independently
-    resilience

Technical requirements
-    educational background in computing and/or proven technical skills
        (A+  certificate preferably
-    good knowledge of operating systems (Windows, Linux, Apple)

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3512

abstractJV_contact_0:
Link to the vacancy on the Swedish job board

requiredEducationLevelCode: 0

requiredYearsOfExperience: 0

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam: Abroad Experience BV

source: PES-SWEDEN