id: ODE4NjMzIDEyMQ

reference: 818633

documentId: 8428937

connectionPointId: 121

Functietitel:
Customer Service Representative- Social Media (Swedish)

Functieomschrijving:
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. For our international team we are looking for a colleague native Swedish. We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.

                                    
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of inquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The success of the Mercedes-Benz Social Media Team is rooted in social listening skills. We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.

We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.  Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product inquiry, complaint or simply appreciation. Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.

Requirements

For our international team we are looking for a colleague native Swedish. Additional languages will be an added value. Fluent Danish will be a plus.

We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology. Experience with SM dialogue, journalism or blogging would be appreciated.

We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

“What is the best part about our Social Media Team? Being able to release your inner creativity!" -  Be part of #MercedesBenzthebestornothingteam!

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

    Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
    200 vacation hours (based on full time employment)
    Holiday allowance: 8% of annual salary
    Competitive performance based salary growth
    Result oriented bonuses
    Employee Car Program: discount on new or used Daimler brand cars
    Collective health insurance at discounted rates
    Pension plan
    Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
    A “tailor made” individual development plan


The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

The procedure

Please use the “Ansök nu” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application!

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

jobCategoriesCodes_1: http://data.europa.eu/esco/isco/C4225

abstractJV_contact_0:
Link to the vacancy on the Swedish job board

requiredEducationLevelCode: 0

requiredYearsOfExperience: 0

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam: Workwide AB

source: PES-SWEDEN