id: NzMxMTkzIDEyMQ

reference: 731193

documentId: 10536735

connectionPointId: 121

lastModificationDate: 1561987140510

Functietitel: Customer Service Representative Nordic

Functieomschrijving:
For one of our international clients within the fashion industry, we are looking for a pro-active and self motivated Customer Service Representative Wholesale.

Main Tasks        

The responsibility of the Customer Service Representative is to ensure that the Wholesale receive a high quality level of service. The Representative manages order books, provides customers with product and service information and resolves customer problems/claims.

. Track and Trace orders.
. Investigate irregularities of orders and inform customers as required.
. Actively insure that orders flow through the system flawlessly by managing exceptions.
. Handle return requests incl. arranging of pick-ups.
. Handle of non-inventory credit or invoice requests
. Provide product and service information to customers.
. Provide information on status of orders to Sales as well as customers.
. Communicate late, incomplete or cancelled orders as well as changes to the collection within set       timeframes.
. Log in and update customer information in CRM systems.
. Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
. Recommend potential services to management by collecting customer information and analyzing customer needs.
. Prepare product or service reports by collecting and analyzing customer information.
. Escalate issues in a structured way to CS Management or contact departments.
. Participate in process improvements.
. Support Sales with any information required from the head office.

Requirements  
. Excellent customer handling skills
. Excellent communication skills written and verbal in English, Norwegian and Swedish. Finnish is a plus.
. Solid problem-solving skills with Quality focus
. Good interpersonal skills
. PC literate & Multitasking
. Flexibility to take on additional responsibilities and tasks when required
. Is able to work under pressure and meets deadlines
. Possess natural curiosity to understand processes, departments & clients
. Have a proactive approach in tackling new challenges

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

jobCategoriesCodes_1: http://data.europa.eu/esco/isco/C4225

abstractJV_contact_0:
To apply, send your cover letter and CV to Jenny Andersson on e-mail j.andersson (at) abroad-experience.com Your application written in English.Link to the vacancy on the Swedish job board

requiredEducationLevelCode: 0

requiredYearsOfExperience: 0

positionTypeCode: temporary

contractTypeCodes_0: fulltime

Werkgever Naam: Abroad Experience BV

source: PES-SWEDEN