Functietitel: Customer Support Agent - Swedish

Functieomschrijving:

Join one of the fastest growing companies internationally!!! Swedish language skills on a native level? Do you enjoy solving problems, giving advice and speaking to customers over the phone and email? For our client who have offices in Amsterdam or Assen, we are looking for a self driven candidate to join their dynamic Customer Service team and deal with buyers and sellers in the Swedish market.

Main Tasks

. Timely and correctly dealing with questions and/or complaints from sellers and buyers, mainly via email;

. Managing disputes and complaints;

. Consulting other departments and making sure feedback is provided in a timely manner;

. Pro-actively signaling and initiating possible improvements in order to prevent questions, optimize processes, and improve the company's platform;

. Contributing to projects aimed at improving the customer support experience.

Requirements

. Middle vocational or higher level education

. Professional experience in a similar position;

. Swedish language skills on a native level

. Satisfactory level of English is required

. You are available for a minimum of 16 hours per week, candidates who are available for 40 hours per week are strongly preferred;

. You are available 2 evenings per week and 2 Saturdays per month;

. You're keen on working in a fast-growing, informal organization.

. Competencies: Accurate, communicative skills, conversational capabilities, customer oriented, empathic, monitoring, planning and organizing, pro-active, problem solving, responsible, self-reliant, stress-resistant and team player.

Additional Info

Location : work either in Amsterdam or Assen

An exciting job in a young, fast-growing, dynamic & international organization. Our client offers a market-based salary and suitable terms of employment. In addition we will make sure you have a soft landing, should you have to relocate to the Netherlands.

OBS! Application must be in English to:

f.medeot (at) abroad-experience.com

Uren per week: Full time.

Werkgever Naam: Abroad Experience BV

Werkgever adres: Van Asch van Wijckstraat 4G 3811 LP, AMERSFOORT

Vorm van contact:
Francesca Medeot Tel: 00 31 33 479 3095 e-post: f.medeot (at) abroad-experience.com

Werkgever telefoonnummer: 0031-334793095

Werkgever faxnummer: 0031-847184373

Job korte beschrijving: Callcentermedewerkers, inkomende berichten

Land: Nederland

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Ervaring: Zie vrije tekst

Bron van jobaanbieding:
Arbetsförmedlingen, Openbare diensten voor arbeidsvoorziening, Zweden

Rijbewijs: Nee

Hoe toe te passen: Overig - zie vrije tekst