Functietitel: Customer Contact Representative B2T- Amsterdam

Functieomschrijving:

Customer Contact Representative B2T- Amsterdam

As a customer contact representative for the business to trade department, you are in direct contact with travel agents. As the travel agents have a lot of knowledge about the world of travelling as well, you sort out issues in cooperation. You assist travel agents in more complicated issues where we have more possibilities to take action. You also provide web support for Agent Connect, the Air France KLM website for travel agents. The work at B2T is mainly during office hours.

Main Tasks

Customer service

As an engaged representative for KLM and partners your main task is to answer questions from travel agents coming in through various communication channels like phone, email and chat. Main focus will be answering phone calls to provide and search for information in our systems or manuals. You also give website assistance to travel agents and keep your knowledge up to date. By listening to the travel agents you find the best solution to exceed their expectations.

Continuous improvement.

Provide feedback to the company about the use of their website and suggest improvements.

Reservations & sales

If needed you handle reservations and sales as an extra task. This means that you explain the conditions of the reservation and processes any additional reservation requests. Next to that you stimulate up-selling, cross-selling and customer loyalty.

Requirements

. MBO education level

. Service minded

. Willing to go the extra mile to exceed customers' expectation

. Communicative and empathic

. Excellent English skills plus the other required language(s)

. Proactive in sharing ideas to improve efficiency and customer satisfaction

. Previous customer service experience is preferable; or work experience in travel industry

.

Additional Information

To prepare you for the job you will get an extensive training which will take place between 09:00 - 17:30 from Monday to Friday for eight weeks. Due to this training and coaching fulltime availability during the first 3 months is required.

Start date will be August 5th, 2016

You will receive a 7 months contract with a salary of ? 1841 gross/month based on 40 hours a week.

Uren per week:
You will receive a 7 months contract with a salary of ? 1841 gross/month based on 40 hours a week. To prepare you for the job you will get an extensive training which will take place between 09:00 - 17:30 from Monday to Friday for eight weeks. Due to

Werkgever Naam: Abroad Experience BV

Werkgever adres: Van Asch van Wijckstraat 4G 3811 LP, AMERSFOORT

Vorm van contact:
Jenny Andersson e-post: J.Andersson (at) abroad-experience.com

Werkgever telefoonnummer: 0031-334793095

Werkgever faxnummer: 0031-847184373

Job korte beschrijving: Callcentermedewerkers, inkomende berichten

Land: Nederland

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Ervaring: Zie vrije tekst

Bron van jobaanbieding:
Arbetsförmedlingen, Openbare diensten voor arbeidsvoorziening, Zweden

Rijbewijs: Nee

Hoe toe te passen: Overig - zie vrije tekst