Functietitel: Training Consultant Worldwide

Functieomschrijving:
As training consultant, you will be steering and coordinating the preparation, co-creation and delivery of above mentioned training solutions to our internal customers in Operations and our external partners. You will be constantly interacting with employees from different hierarchical layers the CAC and in Daimler. The global character of your activities will require you to be flexible for frequent travelling all over the world (approx. 20% of your working time). As a training consultant you will be involved in developing, co-creating and organizing training solutions for our internal customers in Operations and to our external partners. Your focus is on the best possible training solution for the widest possible target group for all relevant topics within and outside of GSP/OC. You will be constantly interacting with employees from different hierarchical levels inside and outside of the CAC. Trainings you concept and deliver will focus on how to prepare new and existing agents and externals for new business. You will have a high involvement in projects in GSP/OC and beyond. You are a brand ambassador for GSP/OC and Daimler, with positive communication towards your training participants and internal and external stakeholders. When you signal a problem in your daily work, both inside the training discipline, within the CAC and at the satellites or in other Daimler entities, you bring to the table various possible solutions. You contribute to a high quality functioning of the Training Department, GSP/OC and Daimler with your daily work (training concepts, projects, personal planning and administration). You play an important role in the qualitative growth of the contact centre business model within GSP.

Uren per week: 40-40

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht NV

Vorm van contact: Rivka Bucx

Werkgever telefoonnummer: +31 43 3562323

Job korte beschrijving: Bedrijfs- en organisatieanalisten

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR