Functietitel:
Technical Support Representative m/w User Help Desk Arbeitsort: Maastricht

Functieomschrijving:
Technical Support Representative m/w User Helpdesk Maastricht Responsibilities: ¿ Resolve incoming support requests, incidents and problems in the required languages German & English ¿ You need to be able to speak and write German & English on a very good level ¿ Depending on business requirements for diagnosis systems: Responsibilities can involve Resolution of Diagnosis hardware, software, flashing and user issues and Portal user support ¿ Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system) ¿ Identify and escalate complex issues were necessary ¿ Proactively and continuously monitor workload to ensure timely investigation and response to support requests Requirements: ¿ Excellent communication skills (B2B) ¿ Fluency in English ¿ (Near) native skills in German & English ¿ Experience in customer support / problem solving business processes ¿ Commercial/accounting experience is an advantage ¿ Preferably affinity with the car trade, technology and / or electronic equipment ¿ Ability to identify, analyse and resolve problems over the phone with involved partners ¿ Ability to understand the relationship between internal and external processes and how tools and support systems interact ¿ Computer literate (MS Windows Office) ¿ You hold a full time job with dayshift Monday to Friday from 7 am until 12 pm (in different shifts) Your benefit: ¿ You will get an attractive salary plus a great variety of bonuses including shift bonuses ¿ You will receive initial training ¿ A generous relocation package which includes 6 weeks housing in a nice and furnished apartment organized by our client, travel costs, reimbursement of real estate agent and/ormoving truck costs when needed as well as financial support for the basic equipment in your new apartment ¿ You will work in a growing international company in an ambitious, professional and dynamic environment with great chances for your personal and professional development - Geforderte Anlagen: Lebenslauf, Zeugnisse

Uren per week: 40

Werkgever Naam: people-s-place GmbH

Werkgever adres: Hasenbühlweg 20, D-89081 Ulm, Donau, Deutschland

Vorm van contact: Maria Barilo

Werkgever telefoonnummer: +49 731 14412811

Job korte beschrijving:
Technici voor informatie- en communicatietechnologie: gebruikersondersteuning

Land: Nederland

Regio: Limburg (NL)

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto