Functietitel:
Technical support and Customer service agent in Scotland

Functieomschrijving:
Concentrix is looking for Technical support and Customer service agents for their office based in Gourock, Scotland (50km distance from Glasgow). Key Roles and Responsibilities: To provide Technical support and Consumables support for one of Concentrixs major customers. CSRs will be the first line of contact for customers with technical problems or requiring replacement consumables. The CSR will firstly identify the customer and understand the type of support contract the customer has in place. The CSR then will provide the first level technical diagnosis of the problem and if necessary issue spare parts, refer the problem to specialist software and hardware skill groups or if necessary send a technical expert to the customer premises. The CSR is also responsible for placing consumable orders when the customer need supplies. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases FAX. Of primary concern is customer care, so successful applicants will have to be able to communicate clearly in language , have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers solve technical problems.

Uren per week: 32-40

Werkgever Naam: Ratiba BV

Vorm van contact: Ratiba

Werkgever telefoonnummer: 0858769669

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR