Functietitel: Technical Specialist

Functieomschrijving:
As an integral part of the Sales & Marketing 2020 Program, the company aims at making new and existing internet based services and media available in passenger cars. Further scope is optimizing and enhancing existing services. The focus is on connecting the vehicle with the customer's personal network by: Integrating the services into an advanced vehicle telematics infrastructure Interfacing the services and new services/features in the vehicle into the Service24h and Customer Service contact channels with availability of telematics data. Your role is to solve complex and technical issues as second level and to delegate to HQ where applicable. Tasks and Responsibilities: Accept incoming support requests, incidents and problems Log all activities in the ticketing tool Participate in the setup and the further development of this new business Resolve minor training issues on the phone Resolve reported issues according to pre-defined use cases Report undefined issues to higher level Identify weaknesses in CAC processes or tools and create awareness Identify problems that can effect CAC processes and escalate accordingly Support users with process knowledge and case specific routing

Uren per week: 40-40

Werkgever Naam: Wiertz Personeelsdiensten

Vorm van contact: Nienke Bulstra

Werkgever telefoonnummer: 043-3510086

Job korte beschrijving:
Leidinggevende functies op het gebied van professionele diensten, niet elders geclassificeerd

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR