Functietitel:
Technical Service Representative - XENTRY Support UHD Front Desk Germany

Functieomschrijving:
As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimlers aftersales division, Global Service and Parts (GSP/O). Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are: -Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner -Analyze and investigate issues making use of acquired knowledge and available tools -Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc. -Accurately document work related activities in the relevant ticketing system according to established policies and procedures -If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products -Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service -Whether required, perform other duties and responsibilities as assigned Requirements: Our ideal candidate is highly perceptive, customer focused and is able to understand and manage expectations. We are looking for a German and English speaker with good communication (B2B) skills both written and verbal. Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ), including installation of software and configurations of networks. Particular interest for and basic knowledge of automotive technology is an advantage. Good analytical skills.

Uren per week: 40-40

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht NV

Vorm van contact: Aleksandra Fal

Werkgever telefoonnummer: +31 43 356 27 41

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR