id:
ZDM5M2IwYTktZGYxMy00MzVmLWIxOTctYzZiOThiYzYxZjMxIDQy

reference: d393b0a9-df13-435f-b197-c6b98bc61f31

documentId: WERKNL19770420

connectionPointId: 42

Functietitel: Technical Service Representative NL-FR-EN-DU

Functieomschrijving:
Resolve fast lane escalations, (back) order management, reverse and return logistics related issues for all Mercedes-Benz business units (passenger cars, vans and trucks) Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system) Analyze and investigate logistic issues using own knowledge, computer applications, databases with other Daimler entities and external partners. Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems Ensure complete, accurate documentation of all related issues like fast lane, order management, reverse and return logistics according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information. Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to Daimler internal partners. Ensure continuous update of own information and relevant knowledge regarding supported products, tools, Daimler processes and information systems. Ensure changes to service-relevant MBCAC operational procedures are incorporated in own work. Fulfill and execute order management for the appropriate customers (national and international) Act as a liaison contact person with the logistics centers in order to ensure smooth deliveries of goods Clarify and initiate transport and shipment issues towards the appropriate dealers. Handle and support market related promo activities (e.g. seasonal parts) Handle reverse- and returns logistics issues in the appropriate market Special case and order management handling

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4225

abstractJV_contact_0: CV with attached letter

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht NV

source: NL