Functietitel: Technical Service Representative - KBC

Functieomschrijving:
As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimlers aftersales division, Global Service and Parts (GSP/O). Tasks and responsibilities of the XENTRY Support Kundenbetreuungscenter (KBC): - Handle telephone calls or e-mails from B2B customers and respond to the queries in a timely and professional manner - Analyze and investigate issues making use of acquired knowledge and available tools - Accurately document work related activities in the relevant ticketing system according to established policies and procedures - Provide information about supported products and services - Resolve queries or complaints related to: order of products and applications, shipping of equipment, invoicing, requests of licenses and access to applications - If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products - Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service. - Whether required, perform other duties and responsibilities as assigned. Requirements: Our ideal candidate is highly perceptive, customer focused and is able to understand and manage expectations. We are looking for a German and English speaker with good communication (B2B) skills both written and verbal. Due to the nature of our business the candidate needs to have adequate knowledge of business administration and advanced computer skills (MS Windows Office). Particular interest for and basic knowledge of automotive technology is an advantage. Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.

Uren per week: 40-40

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht NV

Vorm van contact: Aleksandra Fal

Werkgever telefoonnummer: +31 43 356 27 41

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR