id: ODExOTE3IDI

reference: 811917

documentId: 811917

connectionPointId: 2

Functietitel: Team Leader FSO

Functieomschrijving:
Are you an experienced engineer passionate about technical service and developing others?
If the answer to these question is YES, grab this outstanding opportunity to join Tetra Pak now in a strategic position!
Field Service Operations is responsible for execution of all field service related activities, resource management and competence development of Service Engineers and will support planning of resources through Central Planning and Service Administration being part of Field Service Operations.
You have a good understanding and solid experience of service business and products and are truly Customer oriented. You have a technical background, demonstrated strong leadership abilities and you are achievement orientated.
The Field Service Operations ¿ team leader will work in close cooperation with Customers, Field Service Operations area manager, Central Planner and TKAMs with focus on customer and employee satisfaction. You will report to the Field Service Operations area manager.
 
This position is based in GrootBijgaarden, Belgium.
Job abstractJV_description: Your main responsibilities:   Manage a team of approx. 15 Service Engineers Manage and develop personnel in line with global processes and tools Drive competence development for your team Educate, coach, support and share experience with colleagues and customers Drive for employee engagement, employee satisfaction, technical improvements, high performance and utilisation Manage resources with regards to individual and team performance in accordance with set targets Lead Issue Resolution (management and escalation) to ensure timely and quality resolution to the satisfaction of the customer. In case of service quality issue, support with analysis, action plan and regular communication to stakeholders. Collaborate with central planning and Key Account teams to secure the optimal planning of resources.,
Required profile: Qualifications: ¿ Technical/engineering education, preferably at University level or similar ¿ People management experience is a must ¿ Knowledge in processing and food safety is an advantage ¿ High level of mechanical and electrical competence ¿ High level of analytical problem-solving methodology, a good understanding of service business, service products and customers¿ needs ¿ High level of World Class Manufacturing understanding ¿ Self-driven, highly motivated and independent personality ¿ Excellent negotiation skill and informal authority to motivate and influence people at all levels ¿ Fluency in Dutch and good English command both verbal and written is a must ¿ Willingness to travel  

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1223

abstractJV_contact_0: postuler via le site Web

requiredYearsOfExperience: 0

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam: TETRA PAK PROCESSING SYSTEMS

source: Actiris