Functietitel:
Servicemitarbeiter (m/w) für den 24 Stunden Pannennotdienst Arbeitsort: Maastricht

Functieomschrijving:
The organisation The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The function The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. Employees answer inbound customer requests for roadside assistance in the customer¿s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers. The philosophy is to ensure the customer is mobile again as quickly as possible. Requirements ¿Higher vocational education ¿(Near-) native German speaker ¿Fluent in English (corporate language) ¿Good written and verbal skills ¿Advanced negotiation skills ¿Computer literacy ¿Very good knowledge of geography of Germany ¿Experience in customer care ¿Good understanding of customer satisfaction ¿Team player ¿Open-minded to a diversity of cultures ¿Ability to prioritize, analyze, plan and coordinate on high volumes We offer Working hours: we have vacancies for 30, 35 and 40 hours a week. Shifts including nights and weekends. Work in a growing international company in a young, ambitious, professional and dynamic environment. The salary for this position is based on a 40-hour week and amounts to € 1966/month gross. In addition, a shift allowance based on actual hours is paid. A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us. The procedure Please use the application form (http://bit.ly/1eSgrtw) to upload your CV and Letter of Motivation (English or German) and any other documentation that adds value to your application. For more information about this vacancy please contact the Recruitment Office on +31 43 3562323 _____________________________________________ *** Stellenangebot wird von EURES Aachen betreut *** BITTE INFORMIEREN SIE SICH VÓR EINER ARBEITSAUFNAHME ÜBER IHRE RECHTE UND PFLICHTEN: Wohnen in Deutschland, Arbeiten in den Niederlanden (Kurzinfo): http://www.eures-emr.org/de/broschueren-und-quellen/broschueren/doc_download/12-wohnen-in-deutschland-a-arbeiten-in-den-niederlanden--kurzinfo-.html Kostenlose Beratung für Grenzgänger/innen: - Grenzinfopunkt Aachen-Eurode (nur nach Terminvereinbarung!): http://grenzinfopunkt.de/de/kontakt.shtml - Grenzgängersprechtage (D-NL und D-B) (ohne Anmeldung und Terminvereinbarung!): - Termine: http://grenzinfopunkt.de/de/sprechtage.shtml Vór Arbeitsaufnahme müssen Sie bei einer niederländischen Gemeinde (für Südlimburg die Gemeinde Heerlen) eine BS-Nummer (burgerservicenummer) beantragen. Dies geht nur nach vorheriger telefonischer Terminvereinbarung unter der Rufnummer: +31 (45) 560 50 40 - Internetadresse: http://bit.ly/1eSgrtw; Geforderte Anlagen: Anschreiben, Lebenslauf, Zeugnisse hochladen über Bewerbungsformular Online!

Uren per week: 40

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht N. V.

Werkgever adres:
Gelissendomein 5, NL-6229 G Maastricht, Niederlande

Vorm van contact: Shirley Krapels

Werkgever telefoonnummer: +31 43 3562323

Werkgever faxnummer: +31 43 3562437

Job korte beschrijving: Callcentermedewerkers, inkomende berichten

Land: Nederland

Regio: Limburg (NL)

Contractduur: Tijdelijk

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto