Functietitel:
Servicemitarbeiter (m/w) D/A/CH - Tagesdienst Arbeitsort: Maastricht

Functieomschrijving:
The organisation The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. The function The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Requirements ¿Higher vocational education ¿Mother tongue German ¿Fluency in English (corporate language) ¿Good communication skills ¿Excellent grammar and writing skills in native language ¿Good computer skills ¿Experience with customer care ¿Strong focus on customer satisfaction ¿Team player ¿Adding cultural and qualitative value to service ¿Strong focus on customer satisfaction We offer Working hours 40 hours a week, Monday - Friday. Work in a growing international company in a young, ambitious, professional and dynamic environment. The salary for this position is based on a 40-hour week and amounts to € 1946/month gross. A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us. The procedure Please use the application form online (http://bit.ly/1OPHG4i) to upload your CV and Letter of Motivation (English or German) and any other documentation that adds value to your application. For more information about this vacancy please contact the Recruitment Office on +31 43 3562323 _____________________________________________ *** Stellenangebot wird von EURES Aachen betreut *** BITTE INFORMIEREN SIE SICH VÓR EINER ARBEITSAUFNAHME ÜBER IHRE RECHTE UND PFLICHTEN: Wohnen in Deutschland, Arbeiten in den Niederlanden (Kurzinfo): http://www.eures-emr.org/de/broschueren-und-quellen/broschueren/doc_download/12-wohnen-in-deutschland-a-arbeiten-in-den-niederlanden--kurzinfo-.html Kostenlose Beratung für Grenzgänger/innen: - Grenzinfopunkt Aachen-Eurode (nur nach Terminvereinbarung!): http://grenzinfopunkt.de/de/kontakt.shtml - Grenzgängersprechtage (D-NL und D-B) (ohne Anmeldung und Terminvereinbarung!): - Termine: http://grenzinfopunkt.de/de/sprechtage.shtml Vór Arbeitsaufnahme müssen Sie bei einer niederländischen Gemeinde (für Südlimburg die Gemeinde Heerlen) eine BS-Nummer (burgerservicenummer) beantragen. Dies geht nur nach vorheriger telefonischer Terminvereinbarung unter der Rufnummer: +31 (45) 560 50 40 - Internetadresse: http://bit.ly/1OPHG4i; Geforderte Anlagen: Anschreiben, Lebenslauf, Zeugnisse hochladen über Bewerbungsf

Uren per week: 40

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht N. V.

Werkgever adres:
Gelissendomein 5, NL-6229 G Maastricht, Niederlande

Vorm van contact: Shirley Krapels

Werkgever telefoonnummer: +31 43 3562323

Werkgever faxnummer: +31 43 3562437

Job korte beschrijving: Callcentermedewerkers, inkomende berichten

Land: Nederland

Regio: Limburg (NL)

Contractduur: Tijdelijk

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto