id:
YTEyMTUzYjEtYWY4MC00NmYzLWExYTItODUwYjhmZGI0ODJkIDQy

reference: a12153b1-af80-46f3-a1a2-850b8fdb482d

documentId: WERKNL20775746

connectionPointId: 42

Functietitel: Service Delivery Manager Applications

Functieomschrijving:
As our new Services Delivery Manager, your role will be a combination of operations and strategy.

For the operational part, you will be the project manager for software maintenance and lead the development of smaller adjustments and functions, which will require a “hands on” mentality. You will also report on operational performance.

At a strategical level, you will help create high-level goals and execute agreed upon business plans. You will build the business and understand the activities involved, including sales, recruitment and contracting.

As the Service Delivery Manager, you will:

Align the application services provided by the internal ICT department and external suppliers with the demands of the business
Align and control the quality and service proposition of internal and external service providers
Create service abstractJV_descriptions and service level agreements
Create and maintain the roadmaps for application services
Maintain the security policies related to these services
Act as a project manager for various projects in the workplace domain
Lead continuous improvement in service delivery and ITIL processes
Be the “escalation point” for the ICT application services of the business

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1330

abstractJV_contact_0: CV with attached letter,Online application form

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam: Ultimaker BV

source: NL