Functietitel: Service Account Manager Arbeitsort: Emmen

Functieomschrijving:
Job title: Service Account Manager (German) Job description: 1. Play as single point of contact towards service partners and customers for Service & Support 2. Discuss/ negotiate and implement standardized Service agreements when required 3. Control service activities to be aligned with Asus SLA, local regulations; define action plan and follow up with service partners in order to improve Customer Satisfaction 4. Actively support sales objectives in Distribution/Retail by best means and best T&C for Asus Reporting: Direct supervisor: EMEA SYS Service Manager Supervises: Choose an item. Key responsibilities: ¿ Service partners Agreements. Account Manager negotiates the service agreements with service providers in terms of KPI and costs under supervision of EUS department manager. Account manager will hold weekly/ monthly con call with service partners to monitor service level. Account manager will hold on site QBR to service partners ¿ SLA with retailers. Account Manager is the facilitator of service relations between Asus customers and Asus partners about customer service. ¿ Service Business Development. Account Manager support Sales and Marketing teams to negotiate Asus warranty service terms to win market share in the country Distribution/Retail Market. Account manager will support sales on special agreements with retailers on following Asus service guidelines ¿ Business Review on site is to be held on regularly basis with Asus sales team and Asus Key-customers in order to align service performance to customer requests. ¿ In search of incredible. Account manager has responsibility to continuously innovate service processes in order to achieve the highest quality by higher efficiency and lower cost. Authorities: Fully empowered to make decisions and perform actions one considers necessary in connection with the performance of the duties and responsibilities. ¿ Requirements: Education level: HBO . Computer knowledge: MS office, Excel, Outlook Work experience: 1-3 year experience English language: C1 German language: C1 Competences and level: (max 10 most important for this job) Competence 1: Team player Level B Competence 2: Independent Level B Competence 3: Written communication Level B Competence 4: Customer- and service focused Level B Competence 5: Result driven Level B Competence 6: Accurate Level B Competence 7: Analytical Level B Competence 8: Cognitieve learning skills Level B Competence 9: Planning, organizing and prioritize Level B Competence 10: Stress resistant Level B Job description prepared by: SYS department Date: 01/02/2016 - Geforderte Anlagen: Lebenslauf, Zeugnisse

Werkgever Naam: ASUS Holland B.V.

Werkgever adres: Marconistraat 2, NL-7825 G Emmen, Niederlande

Vorm van contact: Christine Kasperts

Werkgever telefoonnummer: +31 591 570256

Job korte beschrijving:
Technisch verkopers en artsenbezoekers (m.u.v. ICT)

Land: Nederland

Regio: NEDERLAND

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto