Functietitel: Senior System Engineer

Functieomschrijving:

The CDC (Compass Deliver Center) is the global CRM delivery center for Daimler AG. Compass, based on Oracle Siebel, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz. To support new strategic initiatives and further improving the core disciplines of our delivery center, we are looking for a Systems Engineer. The Systems Engineer will work within the Compute, Storage and Backup team, and provide Operational Support of the existing environment, as well as supporting the Lead Service Architect with design and implementation activities to meet new requirements from the business. The Systems Engineer should have good knowledge of ITIL Operating Processes, and will engage daily with other teams within the IT department to facilitate Incident, Change and Problem management requirements. As well as this, the role will become a subject matter expert for one of the core areas of responsibility, and work with the Lead Service Architect (LSA) to define strategic roadmaps and operational disciplines for that platform. Main Tasks and Responsibilities

• Operational Support
  • Maintain the operational availability of the Compute, Storage and Backup platforms
  • Respond to 2 ^nd and 3 ^rd Level Incidents and undertake Change Requests approved by the Change Advisory Board.
  • Create and maintain operational documentation and provide knowledge transfer to other members of the team.
  • Provide Input into the technical solution architecture for new requirements
  • Provide on-call support out of hours on a rota schedule.
  • Provide capacity measurements and KPIs for system growth and availability.
  • Ensure adherence to global corporate standards.

The position is for 40 hours a week, from Monday to Friday and occasionally during weekends. You have the opportunity to become part of the core team responsible for the Global rollout and support of the MBCAC service portfolio. A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits.

Werkgever Naam: MERCEDES-BENZ CUSTOMER ASSISTANCE C

Werkgever adres:
MERCEDES-BENZ CUSTOMER ASSISTANCE C, Gelissendomein 5 , NL-6229GK MAASTRICHT, NEDERLAND

Vorm van contact: Dave Slangen

Job korte beschrijving:
Software- en applicatieontwikkelaars en -analisten, niet elders geclassificeerd

Land: Nederland

Regio: Limburg (NL)

Contractduur: Vast

Contract type: Voltijds

Ervaring: Meer dan 5 jaar

Bron van jobaanbieding:
VDAB, Openbare diensten voor arbeidsvoorziening, België

Hoe toe te passen: Overig - zie vrije tekst