Functietitel: Senior Siebel Administrator

Functieomschrijving:

The CDC (Compass Deliver Center) is the global CRM delivery center for Daimler AG. Compass, based on Oracle Siebel, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz. To support new strategic initiatives and further improving the core disciplines of our delivery center, we are looking for a Senior Oracle Siebel Administrator (COSA). The Responsibility of the COSA is to ensure an effective and reliable Siebel platform for the Compass Solution in order to improve the effectiveness and efficiency of the business processes. You will be part of the Compass Platform Management Team which is responsible for technical aspects of Compass and service provisioning. Within this position you provide 24x7 operational monitoring, troubleshooting and problem resolution for all the Siebel environments. The goal is to ensure stability and availability of all Siebel environments. Furthermore you facilitate knowledge transfer amongst team members and other support teams. This means you will not only interface directly with the end users but also with other teams within IT and business departments. As COSA you will also act as a subject matter expert who will use her/his knowledge and experience to make recommendations when new applications or major application or architectural changes to existing applications are planned to ensure success. Main Tasks and Responsibilities:

• Ensure availability of Siebel environments and the software running in each environment.
• Provide support, troubleshooting, and incident resolution.
• Monitor daily Siebel components (create and implement Siebel component probes, health checks, notifications); ensure all interfaces are on-line and running as appropriate
• Monitor scheduled jobs, Siebel components and interfaces and ensure successful operation.
• Communicate with customers and support teams from problem identification through problem resolutions regarding technical support.
• Submit problem tickets to vendor(s) and work with support as necessary.
• Provide 24x7 on-call responsibilities as part of a weekly staff rotation.
• Monitor and plan for capacity and performance of all Siebel Servers.
• Provide input for service level reporting to Lead Service Architect
• Support Software Change Management.
• Provide application code deployment support.
• Design, implement and execute Software Build & Release Process (including specification Siebel builds components - repository, Workflow, Views & Responsibilities, srf, web services, business services, CTI, EAI etc).
• Performance tuning.
• Optimize Siebel Software Components with configurable parameters.
• Plan, track, communicate and oversee all planned environment changes.
• Participate in Disaster Recovery planning and drills.

Complete routine administrative duties such as time tracking, resource plans, vacation and support coverage plan.

Full-time (40 hours) You have the opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment. We offer you a competitive remuneration package. A Collective Health Insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

Werkgever Naam: MERCEDES-BENZ CUSTOMER ASSISTANCE C

Werkgever adres:
MERCEDES-BENZ CUSTOMER ASSISTANCE C, Gelissendomein 5 , NL-6229GK MAASTRICHT, NEDERLAND

Vorm van contact: Dave Slangen

Job korte beschrijving:
Leidinggevende functies op het gebied van informatie- en communicatietechnologie

Land: Nederland

Regio: Limburg (NL)

Contractduur: Vast

Contract type: Voltijds

Ervaring: Meer dan 5 jaar

Bron van jobaanbieding:
VDAB, Openbare diensten voor arbeidsvoorziening, België

Hoe toe te passen: Overig - zie vrije tekst