Functietitel: Senior Genesys Application Specialist

Functieomschrijving:
Job requirements Full time availability. Bachelor, Master degree or higher, with at least 5 years of experience in complex and stretched Call Center environments. Extensive and in-depth knowledge of the Genesys Interaction Management Platform (Genesys Call Center Solution), Genesys GCS8. (Main area of expertise: Inbound voice, Outbound voice, GVP, Gplus, Speechstorm, Infomart, iWD & WFM.) Knowledge of Avaya Unified Communications and Collaboration Platform (Avaya Telephony Platform) is a big plus. Analytic thinking and problem solving capacity. Good knowledge or experience with Application Lifecycle Management. Good knowledge or experience with Application Portfolio Management. Good knowledge or experience with Application Performance Management. Must have a convincing personality and strong interpersonal skills to influence and engage colleagues for needed decisions in an effective and efficient manner. You are courteous and tactful at all times with business partners and IT Colleagues. Proven experience of taking responsibility and ownership of assigned work packages & tasks in the field of service delivery and service operations. Excellent written and verbal communication skills to provide input for architecural decisions to stakeholders. Ability to partner with stakeholders, to interact with various levels of management, and to promote cross departmental collaboration. Experience of documenting logically clear and understandable architectural guidelines, job-aids, policies, governance rules etc. Good language skills in German and English - both spoken and English written is required for communicating with stakeholders. Willingness to travel. Willingness to participate in on-call/on-duty shifts.

Uren per week: 32-40

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht NV

Vorm van contact: Dave Slangen

Werkgever telefoonnummer: +31 43 3562 212

Job korte beschrijving: Systeemanalisten

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR