Functietitel: Senior Field Engineer

Functieomschrijving:
On-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times Ensure escalation situations are managed and corrected quickly and professionally Provide 2nd line support to the reseller / distributors in all aspects of customer support Have a very high level of product knowledge Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools Enhance global portal service data base of information to align with our corrective action systems Provide and contribute information such as fault triage and training materials Run tests and simulations at our facility to assist with problem solving Travel to the field to train and or resolve customer issues Train new service engineers Attend and complete all required training and certification exams Learn to be proficient in service and repair of all systems (current, new, and updates) Be able to work under Technical Account Manager direction and take ownership of customer base Be completely self-sufficient in the field Manage time effectively prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations

Uren per week: 40-40

Werkgever Naam: Super Micro Computer B.V.

Vorm van contact: E. Schmid

Werkgever telefoonnummer: 0736400390

Job korte beschrijving: Elektronica-ingenieurs

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Ervaring: Tussen 2 en 5 jaar

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR