Functietitel:
of Technical Specialist ¿ Technical Retail Support Parts Arbeitsort: diverse Arbeitsorte

Functieomschrijving:
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. Within the Retail Services department we are responsible for the global escalation (2nd level) for technical enquiries about parts for Mercedes-Benz passenger cars. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the specialist role is to liaise with internal and external partners for resolving complex issues. Tasks and Responsibilities: ¿ Resolve incoming support requests, incidents and problems in the required languages ¿ Resolve escalated technical parts enquiries for Mercedes-Benz passenger cars ¿ Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system) ¿ Identify, escalate or resolve complex issues when necessary ¿ Proactively and continuously monitor workload to ensure timely investigation and response to support requests ¿ Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge ¿ Is able to provide feedback with proposed solutions to business partners influencing product/system specification and policy ¿ Is able to steer process change requirements to business partners ¿ Ensure quality improvements within supported services ¿ Uses out-of-the-box thinking to develop alternative solutions when established processes are not sufficient. ¿ Proactively steers analytical reasoning and problem solution amongst colleagues ¿ Recognizes when issues or problems pop up more than once and takes appropriate action after accurate analysis. - Geforderte Anlagen: Lebenslauf, Zeugnisse

Uren per week: 40

Werkgever Naam: Flexpoint

Werkgever adres:
Stationstraat 7, NL-6221 B Maastricht, Niederlande

Vorm van contact: Wanda Vrijland

Werkgever telefoonnummer: +31 43 3506240

Job korte beschrijving: Callcentermedewerkers, inkomende berichten

Land: Nederland

Regio: Limburg (NL)

Contractduur: Tijdelijk

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Ervaring: Niet vereist

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto