Functietitel:
Near native French Customer Service Representative International Company (M/F)

Functieomschrijving:
We are looking for fulltime Product Specialist Dutch and French speaking for our client, located in Heerlen (The Netherlands) Main job duties/responsibilities: · Therapy and Product Knowledge · Using proficient disease and therapy knowledge to support customers. · Deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers. · Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets. Call Management · Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories. · Ensure on or above-target compliance with call quality standards. · Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI). · Demonstrate empathy, patience and resilience while safely assisting customers. Troubleshooting & Quality Management · Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements. · Accurately and consistently document customer feedback and troubleshooting completed. · Ensure support and solutions provided are aligned with Department and Standard Operating Procedures. · Coordinate return flow for all Diabetes products for quality analysis. Core Elements · Active and effective communication with customers, to record and present clear and concise information in a timely manner - both verbally and written. · Ability to handle high stress environment. · Available to work on-call outside of business hours

Werkgever Naam: Secretary Plus

Werkgever adres:
Secretary Plus, Kempische Kaai 7 bus 2, 3500 HASSELT, BELGIE

Vorm van contact: Tanja Schepmans

Job korte beschrijving: Vertegenwoordigers

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Ervaring: Tot 1 jaar

Bron van jobaanbieding:
VDAB, Openbare diensten voor arbeidsvoorziening, België

Hoe toe te passen: Overig - zie vrije tekst