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reference: d72eb4e1-9d72-4112-a23e-73f1a39119e2

documentId: WERKNL17128948

connectionPointId: 42

lastModificationDate: 1535331602744

Functietitel:
Mercedes-Benz Connected Mobility Specialist (German)

Functieomschrijving:
Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected worldand its expanding rapidly! Would you like to be part of our dynamic, international and talented family? As a Connected Mobility Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services. How exactly will you operate? By accepting incoming support requests, incidents and problems identifying weaknesses in our processes or tools and create awareness registering all activities in the ticketing tool troubleshooting minor training issues on the phone identifying problems that can affect our processes and escalating them accordingly resolving reported issues according to pre-defined use cases reporting undefined issues to higher level You can become a Connected Mobility Specialist if you: have any affinity within IT/Telematics or are someone who has always been interested in the internet of things. possess excellent communication skills (B2C and B2B) are fluent in German and English (corporate language) are able to identify, analyse and resolve problems over the phone with involved partners can handle interaction between tools and support systems

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4225

abstractJV_contact_0: Online application form

positionTypeCode: directhire

contractTypeCodes_0: flextime

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht NV

source: NL