Functietitel: L2 Engineer

Functieomschrijving:
Summary Reporting to the Manager, you will provide technical Level 2 support to Michael Kors Distribution Center users with the objective of solving software and hardware issues, matching defined Service Levels (SLA,s). Basic System Administration activities will be in the scope of the position. Major responsibilities include but are not limited to: -Investigate and resolve the cause of all incidents -Strive to eliminate recurring issues, promote efficient use of technology within the Company, prevent potential issues and take immediate correction actions -Promote the Help Desk image across the whole Company. -Responsible for keeping customers informed of progress of requests/incidents that cannot be resolved on first call -Maintain effective liaison with customers and Help Desk team for ongoing issues and ensure a proper communication to users and Business Partners.

Uren per week: 40-40

Werkgever Naam: Michael Kors

Vorm van contact: Sanja Lageweg

Werkgever telefoonnummer: 0627339499

Job korte beschrijving: Systeemanalisten

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs:
Personenauto met maximaal 8 passagiers; vrachtwagen tot 3,5 ton

Salaris munt: EUR