id:
YWVhY2YwNTctMzc5OC00NTUzLTlhMWEtNDdkYjgyZDFhODJhIDQy

reference: aeacf057-3798-4553-9a1a-47db82d1a82a

documentId: WERKNL18552309

connectionPointId: 42

Functietitel: Klantenservice/Callcenter/Receptie

Functieomschrijving:
Main Responsibilities: Interacting and communicating with members to ensure retention targets are achieved, actively promoting the benefits of membership and seeking ways to improve the member experience. To retain members by completing calls ensuring members are on the most appropriate membership and they are fully engaged in the DLL product. To liaise with DLLs appointed Administrate Partner and cultivate a good relationship with this agency to improve overall results. Consistently uphold the terms and conditions of the membership contract signed by the member upon joining the club. Liaise with your Line Manager, Club General Managers and Club Support teams to deliver a consistent and positive approach to the debt recovery process and the retention of members. Ensuring processes and systems are in place to record results and communicate these results on a monthly basis to your Line Manager. To ensure that each club receives equal attention and that this equality is realised in terms of member calls attempted, conversations held and meetings conducted. Promote DLL in a positive and professional light at all times. Provide statistical information to your Line Manager at an arranged interval. To achieve individual KPIs as set by your Line Manager. Minimum of 1 year practical experience of working in a customer service environment. Experience of membership database system and call logging system. Experience of the Microsoft Office Suite Fluent in Dutch and English

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4225

abstractJV_contact_0: CV with attached letter

positionTypeCode: internship

contractTypeCodes_0: flextime

Werkgever Naam: David Lloyd

source: NL