Functietitel: Junior Service Accountmanager

Functieomschrijving:
For an European Company located nearby Emmen, we are looking for a fulltime Junior Service Account Manager. As a Junior Service Account Manager you will be trained and educated as a Service Account Manager. You wil be trained and educated in the following activities: - You wil be the contact towards Service partners and customers throughout Europe for Service and Support - You will discuss, negotiate and implement standarized Service Agreements when required - You will control service activities to be aligned wit the companies Service Level Agreements and local regulations - You will actively support sales objectives in Distribution and Retail within the company. As a Junior Service Account Manager you will be trained and educated in the following Key Responsibilities: - Service Partner Agreements: You will be negotiating the Service Agreements with external call centers in terms of KPI and costs under supervision of the European Callcenter department manager. You will be having conference calls weekly/monthly to monitor the service levels. You will be participating in meetings with the service partners together with the country service teams. - Service Level Agreement(SLA) with Callcenter partner: You will be the facilitator of service relations between the companys local branches and the companys partners which are responsible for customer service. - Service Business Development: You will support the local teams to implement new business processes to increase service levels in the country and account. You wil also support the local service team on special agreements with the partner following the companys service guidelines. - Business Review: You will be holding business reviews on a regular basis with the companys service team and the Key- Accounts in order to align service preformance to customer and region requests.

Uren per week: 8-40

Werkgever Naam: FID uitzendbureau

Vorm van contact: Harriette van Goor

Werkgever telefoonnummer: 0591-575115

Job korte beschrijving: Vertegenwoordigers

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs:
Personenauto met maximaal 8 passagiers; vrachtwagen tot 3,5 ton

Salaris munt: EUR