Functietitel: Helpdesk medewerker Duits

Functieomschrijving:
You work at a callcenter as a helpdeskagent and try to solve the problem of the person who called you and also answering emails. Main responsibilities for a Technical Customer Service Representatives: - Answering all incoming telephone calls in a courteous and correct manner in order to achieve best results for the end-user - Obtaining a clear picture of the problem by listening, asking concise and appropriate questions- Problem solving following pre-determined procedures, the knowledge base and knowledge acquired during internal training - Correlating and documenting all relevant information in order to provide the highest quality of service - Improving customer satisfaction, thereby increasing brand value - Answering emails in a adequate and customer-friendly manner - Keeping abreast new developments in the area of consumer electronics as they relate to the job.

Uren per week: 40-40

Werkgever Naam: Timing uitzendteam B.V.

Vorm van contact: Team Enschede

Werkgever telefoonnummer: 053-4328555

Job korte beschrijving:
Technici voor informatie- en communicatietechnologie: gebruikersondersteuning

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR