Functietitel:
Germanspeaking Supportℜservations specialist in Amsterdam Arbeitsort:

Functieomschrijving:
EventTrips.com started with the website VoetbalTravel as a student project of our founder. Due to the successful development of the website and thus the company the same unique concept was offered to British, German and Scandinavian football fans through local websites. We have steadily grown into market leadership in the niche of football travel in Europe. But the best is still to come. We have recently launched a new label for festival fans; Festlane.com and are working on a new label that we plan to launch later this year. This brings us closer to our goal is to build the #1 place online for fans that want to travel to a live events abroad. This all happens at our beautiful office in the very centre of Amsterdam, overlooking the Amstel river and close to de Munt and Rembrandtplein. Our dedicated team of 10 is looking for reinforcement of five new members to join our road to success. We are currently looking for a German colleague to represent our German labels by operating as the first point of contact for our customers via telephone, email and chat. You will be managing the reservations together with our Support & Reservations team and make sure all orders are processed by securing the flight and hotel bookings in an accurate way. It will be your responsibility to solve problems regarding bookings, handle customer enquiries, as well as report issues to improve our product and aim for excellent customer experience. Besides the main responsibilities you will be assisting with the production or translation of our German (marketing) content and helping us plan marketing campaigns for the German market ¿ you¿ll be the country specialist for Germany in our company! REQUIREMENTS Native German speaker with excellent communication skills (both oral and written). Fluent in English (knowledge of any additional european language such as Dutch, Danish, Swedish, or Norwegian is a big plus). Enthusiastic and self-motivated, with a positive mindset and a ¿get-things-done¿ attitude. You strive to provide customers with great service and enjoy doing so! Natural sense of responsibility over the tasks that are assigned to you and your customers¿ experience with our services. Experienced in dealing with both inbound and outbound calls as well as emails in a professional environment. Organised, proactive and resourceful with an eye for details (you are independent and like to tackle the challenge of resolving issues by yourself). Teamplayer able to perform under pressure and happy to give colleagues a hand if need be. Flexible and prepared to work on stand-by duty in the weekends during high season (once per month). Live in or around the vibrant city of Amsterdam, or willing to move for a career. BENEFITS Be part of a fast growing online travel company. Work on the best combination possible: travel and events Get the freedom to try out and build new things and work in an environment that stimulates to learn and grow Work with hard working (and easy going!) colleagues High responsibility and autonomy ¿ the best conditions for an inspiring working day! Office located in the heart of Amsterdam next to vibrant Rembrandtplein and directly at the Amstel river (read: company boat trips!) - Internetadresse: http://workwide.de/jobs/german-speaking-support-reservations-specialist/; Geforderte Anlagen: Lebenslauf, Zeugnisse

Werkgever Naam: Workwide AB

Werkgever adres: Signalhornsgatan 124, S-656 34 Karlstad, Schweden

Vorm van contact: Simon Nilsson

Werkgever telefoonnummer: +45 70 4738823

Job korte beschrijving: Verkoopmedewerkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto