Functietitel:
German technical Support Specialist m/f (XENTRY) Arbeitsort: Maastricht

Functieomschrijving:
Vacancy description XENTRY Solutions is the first point of contact for delivering worldwide support to external entities that use our client's diagnosis equipment and software. The supported entities consist of retail organisations, local headquarters, internal and external customers. Furthermore, the specialist's role is to liaise with external suppliers for resolving existing issues. Escalations are dealt with internally or delegation to the after sales division. Tasks and Responsibilities: ¿ Resolve incoming support requests, incidents and problems in the required languages. ¿ Depending on business requirements for XENTRY Solutions: ¿ Resolve Diagnosis hardware, software, flashing and user issues ¿ XENTRY Portal user support ¿ Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system) ¿ Identify, escalate or resolve complex issues when necessary ¿ Proactively and continuously monitor workload to ensure timely investigation and response to support requests. What we offer -A fixed term contract directly with our client. -40-hour work week from Monday to Friday with a gross salary of € 2020 per month (based on 40 hours a week). -Work in a growing international company in a young, ambitious, professional and dynamic environment. -A comprehensive relocation package is applicable for candidates living further than 50km from the work office and willing to relocate to within 20km. -Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us. Job requirements ¿ Excellent communication skills (B2B) ¿ Good knowledge of the English language ¿ Native German ¿ A third language would be an advantage ¿ Experience in customer support / problem solving business processes ¿ High affinity with IT ¿ Preferably affinity with the car trade, technology and / or electronic equipment ¿ Identification with Daimler and its products ¿ Ability to identify, analyse and resolve problems over the phone with involved partners ¿ Ability to understand the relationship between internal and external processes and how tools and support systems interact ¿ Computer literate (MS Windows Office). Company information An informal working atmosphere in an international company. Excellent training opportunities at an employer that pays attention to personal development. - Geforderte Anlagen: Lebenslauf, Zeugnisse; Führerscheine: Fahrerlaubnis B PKW/Kleinbusse (alt: FS 3): Zwingend erforderlich

Uren per week: 40

Werkgever Naam: Unique Multilingual

Werkgever adres: Parade 20, NL-5911 C Venlo, Niederlande

Vorm van contact: Kelly Roebroeks

Job korte beschrijving: Netwerk- en systeemtechnici

Land: Nederland

Regio: Limburg (NL)

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Ervaring: Vereist

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Rijbewijs:
Personenauto met maximaal 8 passagiers; vrachtwagen tot 3,5 ton

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto