Functietitel: Ecommerce Customer Support Coordinator

Functieomschrijving:
Summary The role functions as the primary contact for the MK Customer Service Contact Centre managing return/exchange queries working with the Contact Centre to deliver a jet set Customer experience Responsibilities: Provide feedback to Call Centre on: rejected returns, return/exchanges where contacted is needed with the customer,incorrect product ordered Provide feedback to DC Operations Manager based on feedback from the Call Centre regarding: inappropriate packaging, incorrect product shipped, incorrect quantity shipped Work with the DC Operations Manager to manage and coordinate Call Centre information inquiries and/or execute requests Work with the DC team on advising on refund/exchange approvals Analysis on product trends specifically regarding faulty products Essential Skills/Requirements: Michael Kors experience in store would be ideal Experience in quality assurance Eye for detail, product quality Handled customer issues Fluency in English as well as at least one other European language. Retail experience is preferred Good system knowledge

Uren per week: 38-38

Werkgever Naam: Michael Kors

Vorm van contact: Sanja Lageweg

Werkgever telefoonnummer: 0627339499

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Ervaring: Tot 1 jaar

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR