Functietitel: Customer Support Representative

Functieomschrijving:
We are looking for the best and brightest minds to join our CS team within our Telematics Business Unit at our branch located in Eindhoven. Our team at Eindhoven supports mainly B2B resellers and customers from the Benelux. In addition, team members are working on additional projects or specializing on certain topics. The experience and future opportunities will include: Provide product information and effective technical support through multiple channels (phone, e-mail, chat) Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers Take care of the actions needed to finalize the installation of newly installed telematics devices. Contribute to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities. As a member of the global Customer Support team, you are asked to deliver the following: 1. An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience) 2. Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels 3. A constant, pro-active improvement of product/support knowledge 4. Pro-active engagement in additional activities. What do we expect from you? To be successful as a Customer Support Representative B2B, this is the kind of profile we have in mind: Business level proficiency in Dutch and English. Any additional support language is a benefit Excellent communication skills as well as a talent to develop good relationships with business customers Proven experience in sales is an advantage Technically proficient knowledge on fields relevant to Telematics basic knowledge of PC hardware good knowledge of Windows OS a

Uren per week: 40-40

Werkgever Naam: Fleetlogic BV

Vorm van contact: Brigitte Esteves

Werkgever telefoonnummer: 0407470030

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Ervaring: Tot 2 jaar

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs:
Personenauto met maximaal 8 passagiers; vrachtwagen tot 3,5 ton

Salaris munt: EUR