Functietitel:
Customer Support Representative - German in Amsterdam Arbeitsort:

Functieomschrijving:
WHAT YOU WILL DO As Customer Support Representative, you are the first point of contact for sellers and buyers, and are also responsible for their complaints and questions being addressed and resolved in a correct and timely manner, via phone or email. You can communicate in a clear, customer oriented manner; customer satisfaction is your main goal. You try your utmost to find fitting solutions to all problems. You can mediate between buyers and sellers in case of disputes. Your extensive communications with our users alert you to possibilities for improvements in our services and financial processes. Lastly, your skill with language enables you to help your colleagues communicate with buyers and sellers in languages they do not speak. TASKS AND RESPONSIBILITIES Timely and correctly dealing with questions and/or complaints from sellers and buyers, via phone and email; Managing disputes and complaints; Consulting other departments and making sure feedback is provided in a timely manner; Pro-actively signalling and initiating possible improvements in order to prevent questions, optimise processes, and improve the Catawiki platform; Contributing to projects aimed at improving the customer support experience. WHO YOU ARE Middle vocational level education; Professional experience in a similar position; You are a native speaker of German; Satisfactory level of English is required; You are available for a minimum of 32 hours per week, candidates who are available for 40 hours per week are strongly preferred; You are available 2 evenings per week and 2 Saturdays per month; You¿re keen on working in a fast-growing, informal organisation. COMPETENCIES Accurate, communicative skills, conversational capabilities, customer oriented, empathic, monitoring, planning and organising, pro-active, problem solving, responsible, self-reliant, stress-resistant and teamplayer. WHAT WE OFFER This is your chance to become part of Europe¿s fastest growing tech company! You will have an exciting job in a young, fast-growing, dynamic & international organisation. In addition we will make sure you have a soft landing, should you have to relocate to the Netherlands (Position available in Assen or Amsterdam). Additionally, you can expect: 25 days Paid holiday & holiday allowance Excellent opportunities for career development Sponsored events and afternoon drinks A fun team in a fast-growing online company facing complex challenges Lots of room to work on great ideas, and to learn and grow - Internetadresse: http://workwide.de/jobs/german-speaking-customer-support-representative/; Geforderte Anlagen: Lebenslauf, Zeugnisse

Werkgever Naam: Workwide AB

Werkgever adres: Signalhornsgatan 124, S-656 34 Karlstad, Schweden

Vorm van contact: Simon Nilsson

Werkgever telefoonnummer: +45 70 4738823

Job korte beschrijving:
Technisch verkopers en artsenbezoekers (m.u.v. ICT)

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Bron van jobaanbieding:
BA, Openbare diensten voor arbeidsvoorziening, Duitsland

Hoe toe te passen: Overig - zie vrije tekst

Salaris munt: EUR

Loontijdvak: Per maand

Salaris belastingen: Bruto