id:
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reference: a362fec4-7abe-41c5-85dd-0ec09f27fbbc

documentId: 58555095

connectionPointId: 3

Functietitel: Customer Service Representative UK

Functieomschrijving:
We are currently recruiting for two departments: Roadside Assistance Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team! Working hours The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance Customer Service The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Do you enjoy building up a relationship with clients and do you have perfect writing skills? Do you prefer to work in more regular dayshifts? Don't be shy and differentiate yourself by convincing us of your way to communicate. Working hours The department is open from Monday to Friday. You will be working 40 hours per week in dayshift with a competitive salary.

numberOfPosts: 5

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3312

abstractJV_contact_0:
Om te solliciteren voor deze job, gelieve de sollicitatie procedure te raadplegen

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam: MERCEDES-BENZ CUSTOMER ASSISTANCE C NV

employer_website: MERCEDES-BENZ CUSTOMER ASSISTANCE C NV

source: VDAB