id:
MjE0MjA2ODUtZmQ5MC00YjgwLTlmMjctYTA4OTg1MTVlMDQ0IDQy

reference: 21420685-fd90-4b80-9f27-a0898515e044

documentId: WERKNL19804580

connectionPointId: 42

Functietitel: Customer Service Representative | UK

Functieomschrijving:
Roadside Assistance: Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem cant be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible: - Customer Service: the Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately manage our services to customers and transfer product knowledge.

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4225

abstractJV_contact_0: CV with attached letter

positionTypeCode: directhire

contractTypeCodes_0: flextime

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht NV

source: NL