Functietitel: Customer Service Representative- S24h Benelux

Functieomschrijving:

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

Job description

The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers. The philosophy is to ensure the customer is mobile again as quickly as possible.

Employment conditions

Working hours: 35 hours a week - shifts including nights and weekends. Work in a growing international company in a young, ambitious, professional and dynamic environment. In addition, a shift allowance based on actual hours is paid. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

Job requirements

Higher vocational education

• Fluent in Dutch and French

• Fluent in English

• Good written and verbal skills

• Advanced negotiation skills

• Computer literacy

• Knowledge of Benelux geography

• Experience in customer care

• Good understanding of customer satisfaction

• Team player

• Open-minded to a diversity of cultures.

• Ability to prioritize, analyze, plan and coordinate on high volumes

Werkgever Naam: MERCEDES-BENZ CUSTOMER ASSISTANCE C

Werkgever adres:
MERCEDES-BENZ CUSTOMER ASSISTANCE C, Gelissendomein 5 , NL-6229GK MAASTRICHT, NEDERLAND

Vorm van contact: Rivka Bucx

Job korte beschrijving: Medewerkers kredieten en leningen

Land: Nederland

Regio: Limburg (NL)

Contractduur: Vast

Contract type: Voltijds

Ervaring: Tot 1 jaar

Bron van jobaanbieding:
VDAB, Openbare diensten voor arbeidsvoorziening, België

Hoe toe te passen: Overig - zie vrije tekst