Functietitel: Customer Service Representative

Functieomschrijving:
The CS Representative reports into our CS Supervisor and is responsible for driving on-time fulfillment of customer and internal sales inquiries, claim disputes and overall customer support throughout various regions and sales channels in EMEA. He/she also supports the continuous improvement in EMEA processes. Also he/she will: - Fulfill all set KPIs of the CS Department - Own and deliver standard CS transactions processes throughout EMEA - Enable and support external links with the entire EMEA environment (sales, product management, finance, operations) - Act as the key point of contact towards external and internal customers in a strategic, active and supporting position - Ensure a flawless operation with focus on continuous improvement of customer satisfaction Tasks: - Manage the end-to-end process from order entry till dispatch of the order (incl. the correct receipt of the order to the customer), followed by all after sales (complaints, repairs, RMA) responsibilities - Manage customer requests and expectations and improve and optimize processes to eliminate defects - Support continuous improvements in EMEA processes - Deliver professional and pro-active support towards the Sales business - Support the creation of Export documentation Candidate Profile Strong customer focus, teamwork oriented and stress resistant with commercial understanding Ability to work in fast-paced, dynamic and multi-cultural environment Experience with Microsoft Office, knowledge of Oracle is an advantage Must be able to work full time and to work/cover occasional Saturdays and Sundays Excellent knowledge of the English language in writing and speaking. Other EMEA-languages are an advantage Strong ability to switch between communication levels (operational / tactical / strategically) Able to prioritize and multitask

Uren per week: 40-40

Werkgever Naam: UTC Fire & Security

Vorm van contact: Sarina Timmermans

Werkgever telefoonnummer: 0495-583069

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Ervaring: Tussen 2 en 5 jaar

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR