Functietitel: CUSTOMER SERVICE REPRESENTATIVE (H/F)

Functieomschrijving:

CUSTOMER SERVICE REPRESENTATIVE ITALIAN FOR MEDTRONIC

 

 

Job description:

 

In this position you provide day-to-day support in Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring) through analytical and operational support. We expect you to be able to provide a professional level of support to the Back Offic and customers by processing a broad knowledge of the companies products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues. In this role you contribute to the company goals in the areas of customer satisfaction. In this position you are responsible for monitoring physical & information flows and you manage all incoming calls (including orders). You handle all incoming e-mails to Customer Service. Furthermore you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues. Other responsibilities include exceptional return flow management: return info in SAP , pick up arrangement & follow-up & update SAP, and responsible for Service & Repair management: creation in SAP, return arrangement , offer preparation & manage the invoicing.

 

Consulter l'offre d'emploi sur le site du Forem

Werkgever Naam: Flexpoint Maastricht

Werkgever adres: 7, Stationsstraat PAYS-BAS

Vorm van contact: Mme Kimberly Mertens

Job korte beschrijving: Televerkopers

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Bron van jobaanbieding:
FOREM, Openbare diensten voor arbeidsvoorziening, België

Rijbewijs: Nee

Hoe toe te passen: Overig - zie vrije tekst