id:
MzQ5MGNhMzYtYzFiOC00YzllLTk1YjUtYWMyN2RlMzdlZjljIDQy

reference: 3490ca36-c1b8-4c9e-95b5-ac27de37ef9c

documentId: WERKNL19024590

connectionPointId: 42

Functietitel:
Customer Service Representative DACH (German speaker)

Functieomschrijving:
Service 24hours department: Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerised system. In case the problem cant be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. Customer Service department: The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4225

abstractJV_contact_0: Online application form

positionTypeCode: directhire

contractTypeCodes_0: flextime

Werkgever Naam:
Mercedes-Benz Customer Assistance Center Maastricht NV

source: NL