Functietitel: customer service representative Benelux

Functieomschrijving:

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail.

Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

Within Customer Service there is a vacancy for 35 hours per week for a Customer Service Representative Benelux market.

Your responsibilities

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and inquiries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

Work in a growing international company in a young, ambitious, professional and dynamic environment. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us

Higher vocational educatio

Fluent in Dutch (Flemish)

Good communication skills

Excellent grammar and writing skills in native languages

Good computer skills

Customer care experience

Strong focus on customer satisfaction

Team player

Adding cultural and qualitative value to service

Strong focus on customer satisfaction

Werkgever Naam: Flexpoint

Werkgever adres:
Flexpoint, Stationsstraat 7 , 6221 BM Maastricht, NEDERLAND

Vorm van contact: Wanda Vrijland

Job korte beschrijving: Medewerkers kredieten en leningen

Land: Nederland

Regio: Limburg (NL)

Contractduur: Vast

Contract type: Voltijds

Ervaring: Tot 1 jaar

Bron van jobaanbieding:
VDAB, Openbare diensten voor arbeidsvoorziening, België

Hoe toe te passen: Overig - zie vrije tekst