id:
MTZkYjFhNGYtYTM1Yi00ZGI4LTk2MzEtY2ZiZmVlMzAzM2ZmIDM

reference: 16db1a4f-a35b-4db8-9631-cfbfee3033ff

documentId: 58351823

connectionPointId: 3

lastModificationDate: 1537419921298

Functietitel:
Customer Service Front Office (German/English/Dutch)

Functieomschrijving:
For one of our pharmaceutical clients in the regio of Breda, we are looking for a Customer Service Front Office. As a member of the Customer Service Front Office, you will be the first point of contact for customers, affiliates and Local Service Providers (LSPs). You will handle mails and call with customers, affiliates and LSPs. Furthermore you will: Develop and maintain good relationships with internal/external customers Exchange complex information with customers to solve problems with the procedures and/or provide ongoing support to ensure customers are satisfied. Discuss, accept, enter and follow up on customer service complaints Identify and initiate process improvements to decrease number of service complaints Manage orders Execute track and trace on a daily basis, follow up on delays, and sign off reports Execute returns for all order types, credit and debit notes, follow up on timely release Customer Master Data Set up new customers Maintain and update Customer Master Data requests Provide input for monthly country KPIs Company: Pauwels Consulting is a Belgian consulting firm with more than 520 experts in engineering, life sciences and IT. We offer consulting, project management and recruitment services to leading companies in Belgium and beyond. We have offices in Belgium, France, Germany and Switzerland (https://www.pauwelsconsulting.com/about/contact/) .

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3322

abstractJV_contact_0:
Om te solliciteren voor deze job, gelieve de sollicitatie procedure te raadplegen

requiredEducationLevelCode: 6

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam: PAUWELS CONSULTING NV

employer_website: http://www.pauwelsconsulting.com

source: PARTNER