id:
OTUzNmQyZjktNjQxMS00NjBhLTk3ZWMtNTY2OWU3MTk5NmE5IDM

reference: 9536d2f9-6411-460a-97ec-5669e71996a9

documentId: 58331526

connectionPointId: 3

lastModificationDate: 1537036386147

Functietitel: Customer Service Front Office (czech and Slovak)

Functieomschrijving:
For on of our pharmaceutical clients in Breda, we are looking for a Customer Service Front Office (Czech and Slovak). In this position, you will be responsible for the creation of customers, for credit / debit / return orders and for Track & Trace. Tasks  Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the team or department related to commercial supply chain Appropriately solves administrative issues. Ensures optimal internal and external customer satisfaction in line with international regulations  Unique first point of contact for customers, affiliates and Local Service Providers (LSPs). Call- and mail handling with Customers, affiliates and providers  Develops and maintain good relationships with internal/external customers  Exchanges complex information with customers to solve problems Discusses, accepts, enters and follows up on customer service complaints. Identifies & Initiates process improvements to decrease number of service complaints Order management Executes track and trace on daily basis, follows up on delays, and signs off reports Executes returns for all order types, credit and debit notes, follows up timely release Customer Master Data Maintains and updates Customer Master Data requests. Handles and resolves service/transport issues (including track & trace) Provides departmental support upon request Identifies and initiates process improvements Timely process of credit, debit and return orders, tracks and trace reports including following up on delays, and logs customer service complaints Handles call and mail; ensures precise and promptly response to customer queries with the agreed service levels and applicable conditions   Company: Pauwels Consulting is a Belgian consulting firm with more than 520 experts in engineering, life sciences and IT. We offer consulting, project management and recruitment services to leading companies in Belgium and beyond. We have offices in Belgium, France, Germany and Switzerland (https://www.pauwelsconsulting.com/about/contact/) .

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3322

abstractJV_contact_0:
Om te solliciteren voor deze job, gelieve de sollicitatie procedure te raadplegen

requiredEducationLevelCode: 6

requiredYearsOfExperience: 2

positionTypeCode: temporary

contractTypeCodes_0: fulltime

Werkgever Naam: PAUWELS CONSULTING NV

employer_website: http://www.pauwelsconsulting.com

source: PARTNER