id:
NGM3YzNhZTYtZjA5MC00MDg5LWIxMjAtYWE4ZmE0M2NmMmNmIDM

reference: 4c7c3ae6-f090-4089-b120-aa8fa43cf2cf

documentId: 58343980

connectionPointId: 3

lastModificationDate: 1537335302044

Functietitel: Customer Service (English/German)

Functieomschrijving:
For our client in Breda we are looking for a candidate who can assist the Customer Service department with the tasks set up below.  Accountabilities  • Contributes to the completion of milestones associated with  commercial order management and specific projects or activities  within the team or department related to commercial supply chain  • Appropriately solves administrative issues • Ensures optimal internal and external customer satisfaction in line  with the company's policies and procedures  • Ensures compliance with SOX & GMP regulations  Responsibilities  Order management  • Works with other CS sub teams to ensure set up of pre-order entry  tasks is done.  • Screens and acts on incoming orders by determining the correct order  process, i.e.: standard, specialized, sample, make to order, imlygic  • Provides services, monitoring shipments and pro-actively handles  billing and shipping blocks issues.  • Prepares export documentation  • Arranges transport if necessary outside default set up  • Sets up special shipping, packaging and/or invoice instructions.  • Process STO orders where applicable  Distribution management  • Timely resolution of drug product issues or transport issues affecting  timely and in full shipping to customers  • Takes a proactive approach to identifying breakdowns in service or  systems, information flows and processes.  • Correct shipping documentation and timely handover to relevant  departments and/or suppliers.  Others  • Ensures knowledge of GMP/GDP and job related training is up to  date, including various applicable controlled documents  • Provides departmental support upon request  • Identifies & initiates process improvements  Authority  • Works under general direction, seeks assistance as needed  • Finds applicable alternatives in line with regulations and processes  • Relates day-to-day work to business priorities  • Applies broad-based research, information and analytical skills to factual info  • Recommends administrative/technical changes to satisfy customer needs  Outputs  • Timely processing of commercial orders according to customer instructions and  business requirements on a daily basis.  • Timely resolution of issues affecting on time, in full delivery to customers.  • Correct shipping documentation.  • Identify & initiate process improvements    Company: Pauwels Consulting is a Belgian consulting firm with more than 520 experts in engineering, life sciences and IT. We offer consulting, project management and recruitment services to leading companies in Belgium and beyond. We have offices in Belgium, France, Germany and Switzerland (https://www.pauwelsconsulting.com/about/contact/) .

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3343

abstractJV_contact_0:
Om te solliciteren voor deze job, gelieve de sollicitatie procedure te raadplegen

requiredEducationLevelCode: 3

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Werkgever Naam: PAUWELS CONSULTING NV

employer_website: http://www.pauwelsconsulting.com

source: PARTNER