Functietitel: Customer service employee French Heerlen

Functieomschrijving:
Jouw baan Do you manage to speak and understand the Dutch, French and English language? Do you have at least one year working experience as a customer service employee? And do you live in or near Heerlen for example in Maastricht or Maasmechelen? Then Manpower is looking for you! For our client based in Heerlen Manpower is looking for a motivated and driven Customer service employee. Responsibilities As a Customer Service employee you will have the following responsibilities: - Interact with customers to provide information regarding orders, products, product availability, pricing and any other customer service related issues - Communicate effectively across all functional areas to gather information related to customer orders - Enter orders into Manage 2000 system and review for accuracy (pricing, payment terms, freight terms, product availability, etc.) - Identify, track and follow sensitive orders upon distributor or supervisor request - Maintain and update special pricing - Identify incorrect pricing information in Manage 2000 system - Maintain customer binders, which include: offers, PO’s, invoices, confirmation of payment, and other relevant communication - Work closely with the Finance department on payments of, credit limits and delivery holds and initiate collection efforts on past due accounts and research and assist in the resolution of sales invoices discrepancies as they arise - Maintain and update CS procedures - Answering incoming phone calls - Assist in preparation for the direct Belgium market approach - Distribute International leads and inquires to the EMEA Sales team - Drive the resolution of product/service disputes and escalate customer issue when appropriate

Uren per week: 40-40

Werkgever Naam: Manpower

Vorm van contact: Manpower Center of Recruiting Excellence

Werkgever telefoonnummer: 088-2828140

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR