Functietitel: Customer service/ CLT

Functieomschrijving:
The Customer Loyalty Team (CLT) focuses on retaining and renewing the loyalty of owners and/or drivers who have had a negative experience with the brand. The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Tasks / Responsibilities: Contacting customers, showing empathy in order to enhance customer satisfaction Make balanced decisions concerning compensation given to customers Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required. Thorough investigation in customer background prior to making outbound call. Share information in database and inform team members and other relevant parties Signalize bottlenecks in processes and guidelines and suggest solutions Provide customer feedback to OM for further distribution and handling Manage own case load

Uren per week: 40-40

Werkgever Naam: Wiertz Personeelsdiensten

Vorm van contact: Nienke Bulstra

Werkgever telefoonnummer: 043-3510086

Job korte beschrijving: Informatieverstrekkers

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Bron van jobaanbieding:
UWV WERKbedrijf, Openbare diensten voor arbeidsvoorziening, Nederland

Rijbewijs: Nee

Salaris munt: EUR