Functietitel: CUSTOMER SERVICE ADVISOR FRENCH (H/F)

Functieomschrijving:

arvato Benelux BV is part of Bertelsmann AG, one of the largest media companies worldwide. Other Bertelsmann companies in the Netherlands are for example RTL, the radio and television network and Gruner + Jahr, Europe's largest publishing company (known from magazines such as Glamour, Vogue, Cosmopolitan, National Geographic and Quest). arvato Customer Services, being part of arvato Benelux BV, offers solutions for every kind of customer contact. From our three branches in The Netherlands, located in Abcoude, Venlo and Maastricht, we offer more capacity, more flexibility or a higher quality of services to national and international companies concerning their service oriented customer contacts. The focus lies on inbound customer contact and a long-term cooperation. arvato stands out because of her high level of flexibility combined with international presence. Creativity and innovation are the pillars for our ongoing growth.

 

 

For our Multi Channel Customer Service Centre in Maastricht we would like to get in touch with:

 

 

Customer Service Advisor French

 

 

You would be working for a Belgian company that provides a solution for paying a road charge for trucks and heavy vehicles. This regulation will apply as from April 2016 on motorways and a number of regional and municipal roads.

 

The Customer Service Representative (CSR) will be responsible for the answering and processing of questions and responses from our clients from Belgium and near countries. The client is the central point of attention for our customer and we strive after delivering optimal customer services and 100% customer satisfaction. The work location is our office in Maastricht.

 

 

Daily Duties:

 

• Correct and efficient handling of customer queries through email and phone in an independent and responsible manner.

• Inform and advise clients, diagnose and solve the possible problems.

• Accurate logging of data and cases, summarizing information, processing data and coordinating data in the available client systems ensuring accurate reports and client cases.

• Responsible for quality and quantity of your own work, consult with direct manager when problems arise.

Being able to analyze queries to find best possible solution for the client.

 

Consulter l'offre d'emploi sur le site du Forem

Uren per week: 40

Werkgever Naam: FlexPoint

Werkgever adres: Stationsstraat 7 6221 Maastricht PAYS-BAS

Vorm van contact: Mme Vrijland wanda

Werkgever telefoonnummer: 0031433506240

Job korte beschrijving: Televerkopers

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Ervaring: Niet vereist

Bron van jobaanbieding:
FOREM, Openbare diensten voor arbeidsvoorziening, België

Rijbewijs: Nee

Hoe toe te passen: Overig - zie vrije tekst