Functietitel: CUSTOMER MASTER FILE AGENT - ADMINISTRATIVE (H/F)

Functieomschrijving:

Are you ready to work for a dynamic and fast-paced Finance organization in a global/international environment?

 

As a CMF agent you will be part of the Customer Master File department in DHL Express. The European CMF organization was created to centralize activities and form a center of excellence for Customer Master Data providing support to European countries. The Customer Master File service line (CMF) encompasses the creation and maintenance of account, customer tariff and reference data.

 

 

Your tasks / Key responsibilities

 

In this role you will be responsible for open and amend accounts and maintain customer and tariff data in the appropriate legacy systems with agreed speed and accuracy. You will liaise with various external and internal parties to achieve optimal financial settlement and low error rates.

 

 

You will ensure that customers receive accurate invoicing for all products with respect to price by maintaining customer rates and tariffs on DHL systems in a timely and accurate manner and allowing customer information to flow into the Billing, Customer Service, reporting and Sales systems accurately. You also receive customer amendments and provide feedback when completed. Other tasks include: keeping up to date records to ensure a clear audit trail and later on help to track performance and productivity and archive tariff agreements with customers and CRISP approvals. Checking if rates comply with Pricing policy and validate customer data against DHL policies and legal requirements is also part of your daily routine. All this while working with at least three countries/process.

 

 

You will be the first point of contact for stakeholders and will collaborate on continuous improvement initiatives. Training and auditing other colleagues and analyzing queries and credit notes from the countries are also part of your responsibilities.

 

 

What are we looking for?

 

The ideal candidate should be able to provide fast and reliable service with high quality. Your ability to deliver positive results with high volumes of workload within a challenging and dynamic environment is what will make you successful in this role.

 

Consulter l'offre d'emploi sur le site du Forem

Uren per week: 38

Werkgever Naam: Flexpoint Maastricht

Werkgever adres: 7, Stationsstraat PAYS-BAS

Vorm van contact: Mme Kimberly Mertens

Job korte beschrijving: Secretariaatsmedewerkers, algemeen

Land: Nederland

Regio: NEDERLAND

Contractduur: Tijdelijk

Contract type: Voltijds

Verplicht onderwijs: Hoger onderwijs, ook universitair

Ervaring: Niet vereist

Bron van jobaanbieding:
FOREM, Openbare diensten voor arbeidsvoorziening, België

Rijbewijs: Nee

Hoe toe te passen: Overig - zie vrije tekst