Functietitel:
Customer Contact Representative - Business to Consumer Amsterdam

Functieomschrijving:

Cygnific Sales & Service Centre

Central at Cygnific are the dynamics of the air line industry and the spirit of travelling. As we serve 19 European countries in 11 languages, Cygnific is an international place to work, with a lot of colleagues from different countries. You represent KLM, Air France or Delta Air Lines and help our customers with everything connected to arranging flights. With an open atmosphere, good labour conditions and the opportunity to grow, we want to give you the opportunity to get the best out of yourself in serving our customers! Our company language is English.

Purpose of the job

As a Customer Contact Representative in our B2C department you answer travel related questions from KLM's customers mainly by phone, but also per email. You suggest opportunities for them to fly with KLM and make the travel reservations or help them to solve their own specific problem while visiting the KLM website. You look for improvements in the process and take further action if needed.

Job description

1. Customer Services

You give general information, support and service in an effective way to customers and,

if applicable, travel agents in order to improve customer satisfaction.

2. Reservations & Sales

You give information to KLM's customers on flight fares, availability and schedules. You recognize sales leads and acts upon them. You explain advantages of the KLM product over competitive airlines and searches for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover for KLM.

3. Feedback

Provide feedback to KLM about the use of KLM.com and suggest improvements.

Profile

You are service minded and always looking for the best solutions. You have a MBO work and perception level and an excellent command of English. Preferably you have experience in working at a call centre and/or in a travel or airline related industry.

Training

To prepare you for the job we will offer an extensive training which will take place between 09:00 - 17:30 from Monday to Friday for eight weeks. Due to training and coaching is fulltime availability during the first 3 months required.

What do we offer?

You will receive a 7 months contract with a salary of ? 1841 gross/month based on 40 hours a week.

We are looking forward to start the recruitment process with you!!

Uren per week: 24/7 for 40 hours per week

Werkgever Naam: Cygnific sales & service center

Werkgever adres:
PO Box 69359, 1060 CK Amsterdam, The Netherlands PO BOX 69359, 1060 CK AMSTERDAM

Vorm van contact:
Marjolein van Bodegum, recruiter +31 (0)20 201 3137 e-post: marjolein.van.bodegum (at) cygnific.com

Werkgever telefoonnummer: +3120-2013172

Job korte beschrijving: Callcentermedewerkers, inkomende berichten

Land: Nederland

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Ervaring: Niet vereist

Bron van jobaanbieding:
Arbetsförmedlingen, Openbare diensten voor arbeidsvoorziening, Zweden

Rijbewijs: Nee

Hoe toe te passen: Overig - zie vrije tekst