Functietitel: Customer Contact Representative B2C- Amsterdam

Functieomschrijving:

Position:

Customer Contact Representative B2C- Amsterdam

As a Customer Contact Representative in our B2C department you answer travel related questions from customers mainly by phone, but also per email and chat. You suggest opportunities for them to fly and make the travel reservations or help them to solve their own specific problem while visiting the website. You look for improvements in the process and take further action if needed.

Main tasks:

.You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction.

.You give information to customers on flight fares, availability and schedules. You recognize sales leads and acts upon them. You explain advantages of company's services over competitors and searches for alternatives if the customer's initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.

.Provide feedback to the company about the use of their website and suggest improvements.

Requirements:

. Professional secondary education (MBO)

.Native level of either Danish, Swedish or Norwegian and English

.Empathic and Service minded

.Willing to go the extra mile to exceed customers' expectation

.Proactive in sharing ideas to improve efficiency and customer satisfaction

.Previous customer service experience is preferable

Werkgever Naam: Abroad Experience BV

Werkgever adres: Van Asch van Wijckstraat 4G 3811 LP, AMERSFOORT

Vorm van contact:
Jenny Andersson e-post: J.Andersson (at) abroad-experience.com

Werkgever telefoonnummer: 0031-334793095

Werkgever faxnummer: 0031-847184373

Job korte beschrijving: Callcentermedewerkers, inkomende berichten

Land: Nederland

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Niet gespecificeerd

Ervaring: Niet vereist

Bron van jobaanbieding:
Arbetsförmedlingen, Openbare diensten voor arbeidsvoorziening, Zweden

Rijbewijs: Nee

Hoe toe te passen: Overig - zie vrije tekst