Functietitel:
CUSTOMER CARE REPRESENTATIVE TO WORK CROSS BUSINESS(H/F)

Functieomschrijving:

Our partner is looking for a fulltime Customer Care Representative to work cross business. Are you customer focused and do you thrive by helping others? Then we are looking for you!

 

Our partner offer you a position where you offer day-to-day support in the Order-To-Cash processes such as orders, disputes & credits, enquiries, returns, monitoring. You will also be supporting the Supply Chain processes (PAR level, carrier scheduling) through analytical and operational support.

 

 

They expect you to be able to provide a professional level of support to the Back Office and Field sales staff and customers by processing a broad knowledge of products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues.

 

In this role you contribute to the company goals in the areas of customer satisfaction.

 

You are responsible for monitoring physical and information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of issues.

 

Other responsibilities include return flow management in exceptional cases such as; check return information and creation of return orders in SAP, pick up arrangement and follow-up plus the necessary updates in SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, preparation of offers and management of invoicing.

 

Consulter l'offre d'emploi sur le site du Forem

Werkgever Naam: FOREM

Vorm van contact: Severine Francken

Job korte beschrijving:
Leidinggevende functies op het gebied van verkoop en marketing

Land: Nederland

Regio: NEDERLAND

Contractduur: Vast

Contract type: Voltijds

Verplicht onderwijs: Hoger onderwijs, ook universitair

Bron van jobaanbieding:
FOREM, Openbare diensten voor arbeidsvoorziening, België

Rijbewijs: Nee

Hoe toe te passen: Overig - zie vrije tekst